POC

POC-Point of Contact
A troop is divided into platoons. Each platoon has a Point of Contact. The POC is the 1st person you call, when the world starts to fall apart.
That POC, will attempt to locate the correct information or pass your dilema on to the Family Readiness Group Leader (FRG Leader).

We may receive issues as large as the unfortunate suicide threat, or as small as a clogged toilet.
We attend a special "training" session to ensure we handle each call as appropriately as possible. I was shocked to find out we aren't SUPPOSED to respond to such calls with, "you are about as smart as a bag of hammers" or something as polite as "listen here soup sandwich". Apparently those are incorrect responses.

On top of the troublesome phone calls, we also do (atleast)a monthly call out to check on the status, well being of our wives, mothers and family members. I attempt to contact my family members twice a month. I have yet to master this schedule.
It never fails, I get one or two calls down, get side tracked in some sort of drama and forget who I'm talking to or why.

We keep track of each time we speak to a family member always notating the date and time for reference. Apparently my pen doesn't work well, because by my notes I am late by about 3 years. I may need to double check my calendar, but I am positive I spoke to someone in my platoon recently. Or I think they were in mine, they looked familiar. We all share that look of despair.

I may be the worst POC in the history of POCdom, but I figure if I'm going to be good at something it might as well be failure.